KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN PASIEN (Studi pada Ruang Rawat Inap RSI Nashrul Ummah Lamongan)

Abstract

The development of science and technology has opened up ideas, thoughts and awareness of healthy living. Health is one of the important indicators of a person's quality of life and well-being. Health is a necessity of life which is very important in supporting activities. Health service providers must be able to provide medical services in healing disease and health recovery which always try to improve the quality of services oriented to patient satisfaction. The purpose of this study was to analyze and test the effect of the quality of service and facilities on patient satisfaction in the inpatient room at the RSI Nashrul Ummah Lamongan partially or simultaneously. The population used in this study was 2219 patients and 96 respondents were taken using a purposive sampling method. The analysis used multiple linear regression. The results showed that the quality of service and facilities simultaneously and partially had a significant effect on patient satisfaction. RSI Nashrul Ummah Lamongan provides facilities for the community to help when they need hospital services immediately. Likewise, a good quality of service certainly creates the satisfaction of users of the RSI Nashrul Ummah Lamongan service.